Privacy policy

Your information, in plain English

This privacy notice explains how Mexus Holdings Ltd uses information in connection with We Buy Van, including the website, vehicle valuations and enquiries. We use vehicle information to discuss a valuation and contact details to respond to you.

Who is responsible for your information?

Mexus Holdings Ltd is responsible for the personal information it processes through We Buy Van.

Email hello@buyanyvans.co.uk or call 0800 206 2332 with a privacy question or request.

What information do we use?

• Contact information: your name, email address, phone number and postcode when you contact us or submit an enquiry through an enabled service.
• Vehicle information: registration, make, model, age, engine or fuel, mileage, condition and reason for getting a valuation.
• Enquiry and sale records: correspondence, estimates, agreed offers and information needed to arrange ownership checks, finance settlement, collection and payment.
• Technical information: privacy preferences and information recorded by hosting services, such as IP addresses and request logs.

Vehicle information and estimated values may be supplied by One Auto API and its data suppliers. The initial valuation form does not request payment-card details.

Why do we use this information?

We use your information to answer your enquiry, discuss a valuation and take steps you request before a potential sale. Where a sale is agreed, we use relevant information to carry out the contract, arrange collection and payment, and deal with finance settlement where applicable.

We also keep records needed to meet legal obligations. We may use technical information in our legitimate interests to maintain the service, investigate faults and prevent misuse.

Submitting an enquiry does not automatically subscribe you to promotional messages. Where consent is needed for optional marketing or tracking, we ask for it separately.

Who receives your information?

The team handling your enquiry uses the information needed to help you. Relevant service providers may process information for website hosting, email, vehicle lookups, collection and finance settlement.

• Names.co.uk and hosting providers support the website infrastructure and configured email services.
• One Auto API and its vehicle-data suppliers receive vehicle information needed for live lookups and valuations. The current connector does not send your name, email address, phone number or postcode to One Auto API.
• Finance and collection providers may need relevant details when you agree a sale involving these services.
• Google Sheets and Google Apps Script store and process enquiry information for our team, including your contact details, vehicle details, estimate and enquiry reference. The enquiry sheet is private.

Contact us if you would like more information about the providers involved in your enquiry.

How long is information kept?

Information is kept for as long as it is needed for the purpose for which it was collected. For enquiries, this includes handling the request and any related follow-up. For completed sales, it includes the period needed for transaction records, applicable legal obligations and any dispute.

Retention depends on the type of information, whether the enquiry becomes a sale, outstanding questions or disputes and any legal record-keeping requirements. You can ask us about the retention of your particular enquiry or request deletion where the right applies.

Security and service providers

Access to enquiry information is limited to the people and service providers who need it for the relevant work. We use appropriate safeguards to help protect personal information.

Some providers may process information outside the UK. Where this applies, transfers must use a lawful mechanism and appropriate safeguards. Contact us for information about the arrangements relevant to your enquiry.

Cookies and browser storage

The quote journey remembers your privacy choice in browser storage for up to 180 days. Session storage may remember whether the registration reminder has been shown.

No optional analytics or advertising tags are enabled on Jay Preview. Choosing an optional setting records your preference; it does not by itself activate tracking. You can change your choice using Cookie settings.

Jay Preview provides live vehicle lookups and estimates. Submitting your details records your enquiry in our private Google Sheet so the team can follow up. Your contact details are also held in a protected submission record on our hosting to support retries and prevent duplicates. Automatic confirmation emails are not yet enabled.

Your choices and rights

Depending on the circumstances, you can ask to access your personal information, correct it, delete it, restrict its use, object to processing or receive a portable copy. Where processing relies on consent, you can withdraw it without affecting earlier lawful processing.

Email hello@buyanyvans.co.uk to make a request. We may ask for enough information to verify your identity and locate your record. We will respond in line with applicable data-protection requirements.

You can also raise a concern with the Information Commissioner’s Office (ICO).

Are valuations automated decisions?

The online range is an estimated trade value based on vehicle information, not a guaranteed purchase offer. The team reviews the vehicle and agrees a final offer after inspection. You can ask for a personal assessment if details are wrong, the vehicle is damaged or no automatic estimate is available.

Updates to this notice

We update this notice when the way information is handled changes. Changes will be shown on this page.

Last updated: 4 October 2026.